Desktop Support Engineer | On-site, Mon-Fri, 8-5 | Rotating On-Call
Sun Life Health
- Location
- Onsite (CASA GRANDE, AZ)
- Employment
- Full-time
- Level
- Entry Level
Posted 2 weeks ago
About the role
Sun Life Health is a non-profit community health center serving over 49,000 patients across Arizona. The Desktop Support Engineer provides technical support to end users and junior technicians, resolving hardware, software, and network issues.
Skills
Technical support
Hardware troubleshooting
Software troubleshooting
Operating systems
Application programs
Network topology
Ticket management
Full job details
Job Details: Job Location: PALM CENTER ADMIN - CASA GRANDE, AZ, Position Type: Full-time, Salary Range: Undisclosed, Job Shift: Mon-Fri 8am-5pm; Sat on-call rotation, STATEMENT OF PURPOSE:
Desktop Support Engineer is to provide remote, and on location technical support assistance to end users and junior technicians. Desktop Support Engineer receives and follows up on all open / unresolved tickets, responds, and troubleshoots clients problems and concerns. Desktop Support Engineer must be able to use their professional knowledge to resolve problems involving hardware and software issues, they must be able to use practical knowledge of operating system, application programs, and network topology. Reports to Desktop Support Engineer Manager and as needed, Information Systems Director. Travel required.
Qualifications: EDUCATION AND EXPERIENCE:
High School diploma or equivalency
A+ and / or Microsoft Certification required.
Two-year degree in computer science, MIS or related field required. Four-year degrees in any field in conjunction with experience can / will be considered in lieu of a computer science degree.