Desktop Support Engineer

Job Purpose

We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

Essential Functions

Provide remote and on-site support for one or more locations as needed
Responding to end user support requests and escalations from the Helpdesk via tickets
Hardware installations, upgrades, and troubleshooting
Installing Windows software, patches, updates, and 3rd party applications
Knowledge of desktop encryption
Workstation deployments
Workstation image creation and management
Providing basic guidance in computer operation and management
Special projects as required.

Experience

2 to 3 years of IT experience

Education

Bachelor's degree in computer science or information technology preferred.

Certifications, Accreditations, Licenses

Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
A+ Certification preferred

Special Knowledge, Skills, and Abilities

Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
Knowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) -- used for imaging, software updates, reporting, remediation, software applications, and remote connection systems
Knowledge of PowerShell, scripting, Grouo Policy and Active Directory
Experience with Dell and HP computer hardware
Knowledge of Windows 10 and 11 operating systems and domain environments
Experience with mobile devices (IOS, Android, Windows)
Ability to independentily research, troubleshoot and solve complex hardware and software issues
Self-motivated and able to work independently with limited supervision
Ability to travel and work after hours support/On-Call when necessary
Excellent interpersonal skills
Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
Ability to lift 50 pounds
HDL is required