Desktop Support Engineer

Responsibilities

Sentinel is seeking a motivated and customer‑focused Desktop Support Engineer to provide high‑quality, on‑site technical support for one of our clients in Wausau, WI. In this role, you will be a key point of contact for end users, ensuring desktops and laptops are secure, fully functional, and supported with exceptional service. The ideal candidate enjoys hands‑on troubleshooting, takes pride in their work, and represents Sentinel with professionalism at all times.

This is a great opportunity for someone early in their IT career who is eager to grow their technical skills while working in a collaborative, client‑facing environment.

This is a full time role located onsite in Wausau, WI.

Qualifications

What You’ll Do:

• Provide on‑site technical support for desktop and laptop hardware and software issues
• Troubleshoot, repair, and replace computer equipment as needed
• Perform system re‑imaging and deployments (SCCM experience preferred)
• Ensure systems are properly configured, patched, and secure
• Transport and set up IT equipment between locations as required
• Deliver outstanding customer service while maintaining a professional presence at the client site
• Collaborate closely with team members to resolve issues efficiently

What We’re Looking For:

• 1–3 years of experience in desktop or end‑user support
• CompTIA A+ certification preferred
• Hands‑on experience troubleshooting and repairing desktop and laptop hardware
• Experience with system re‑imaging tools (SCCM strongly preferred)
• Strong communication and customer service skills
• Ability to lift up to 50 pounds and stand for extended periods
• Reliable transportation required; role involves travel between locations and equipment transport
• Valid driver’s license and proof of insurance
• Authorized to work in the U.S. without sponsorship
• Positive, proactive “can‑do” attitude

Why Sentinel?

At Sentinel, we value growth, teamwork, and delivering exceptional service. If you’re ready to bring your energy, curiosity, and ambition to a supportive environment where your contributions matter—we’d love to meet you. Let’s grow together.

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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