Desktop Support ENG II
Healthcare Outcomes Performance Co. (HOPCo)
- Location
- Onsite (Danbury, CT)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
HOPCo is a leading provider of musculoskeletal value-based health outcomes and practice management. This Desktop Support role ensures IT infrastructure stability by managing hardware, software, and network solutions for clinical and business systems.
Skills
Windows operating systems
Troubleshooting
Desktop support
Microsoft Office
Hardware maintenance
Software installation
Network solutions
Wireless solutions
Asset management
Inventory database
Customer service
Problem-solving
Telephony systems
Documentation
Clinical systems
Time management
Full job details
ESSENTIAL FUNCTIONS
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
- Install, maintain, and troubleshoot all business applications effectively.
- Architect desktop application
- Architect wireless and network solutions
- Create printer mappings for clinical systems.
- Escalate errors to hardware and software manufacturers as necessary.
- Manage user errors and requests through the IT/Facilities help desk ticketing system.
- Document daily tasks and create user documentation as needed.
- Track company assets through inventory database timely and accurately.
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
- Maintain a high level of customer satisfaction.
- Maintain confidentiality.
EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
- Must have at least intermediate skills with Microsoft Office Professional Suite.
- Healthcare IT Experience is preferred.
KNOWLEDGE
- Knowledge of Microsoft Office software.
- Knowledge of how to operate and troubleshoot computer equipment.
- Knowledge of Telephony systems programming, documentation, and process creation.
- Knowledge of asset and time management skills to assist the department.
SKILLS
- Skill in organizing tasks/work orders.
- Skill in using customer service skills in dealing with frustrated users.
- Skill in problem-solving.
- Skill in maintaining a safe operating environment.
ABILITIES
- Ability to troubleshoot common desktop and user problems and develop resolution strategies.
- Ability to communicate effectively and in user-friendly terms verbally and in writing.
- Ability to be a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
- Some travel within the community.
- Must reside in the servicing location
- 100% on-site location
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching are required.
- Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
- HOPCo Mission, Vision, and Values must be read and signed.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.