Desktop Support Associate

Overview

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

Job Description

In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:

⦁ Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
⦁ Assist in execution of test cases based on guidance and test plans, to meet functional requirements
⦁ Participate in troubleshooting and resolving production issues, to enhance system reliability

Your contribution to the team:

⦁ Willingness to learn and adapt to new technologies
⦁ Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
⦁ Focused to develop competence for activities as part of entire SDLC life cycle
⦁ A collaborative mindset with effective communication skills
⦁ Dedication to continuous improvement and knowledge sharing

Required Skill and Experience

• The Desktop Support Associate should have technical knowledge and hands–on experience on the following technologies:
• Microsoft Client OS (Win10,11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management
• Microsoft desktop operating system and Windows application deployment, configuration and management
• Windows Client Administration
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Maintain client databases with up-to-date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
• Develop in- depth technical knowledge and domain expertise within End User Computing technologies
• Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.

Preferred Skill and Experience

• Willingness to work in walk in support environments and interact directly with end users.
• Ability to comply with Company security, compliance, and data protection policies.
• ITIL V3 certification is preferred
• Experience and desire to work in a Global delivery environment
• Communication and Analytical skills

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.