Skip to content
Skip to content
Sysadmin Jobs
S

Desktop Support Analyst

Stantec

Location
Hybrid (Boston, MA)
Compensation
$77k - $112k/yr
Employment
Full-time
Level
Senior Level
Posted 3 days ago

About the Role

Join Stantec's Information Technology Services team as a Desktop Support Analyst. You will collaborate with experienced IT staff across the United States, working on strategic initiatives to improve tools, processes, and end-user experience in a challenging environment that values strong troubleshooting skills.

Skills

Microsoft Windows 11 Microsoft Office 365 SCCM PC Hardware Configuration Troubleshooting ServiceNow ITIL SOX Compliance Customer Service Interpersonal Communication Hardware Refresh Connectivity Troubleshooting

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Life Insurance
  • Disability Plans
  • Paid Family Leave
  • Paid Holidays
  • Vacation
  • Paid Sick Leave

Perks

  • Wellness Program
  • Health Saving Accounts
  • Flexible Spending Accounts
  • Employee Stock Purchase Program
  • Emergency Travel Benefits
  • Tuition Reimbursement
  • Professional Membership Fee Coverage

Full job details

Your Opportunity

Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people. 

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving. 

Your Key Responsibilities 

  • Provide excellent, customer focused support with professionalism and follow-through. 
  • Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.
  • Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems. 
  • Coordinate with office staff and IT teams during scheduled hardware refresh activities.
  • Create and maintain accurate, consistent records for all support requests.
  • Monitor progress on issue resolution and keep users informed of status and next steps.
  • Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients. 

 


At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.


Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).

Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements