Desktop Support Analyst
Atlanta Airlines Terminal Company, LLC
- Location
- Onsite (Atlanta, GA)
- Compensation
- $52k/yr
- Employment
- Full-time
- Level
- Mid Level
About the role
Atlanta Airlines Terminal Company is seeking a Desktop Support Analyst to provide technical support for PCs, network systems, and communication services at Hartsfield-Jackson Atlanta International Airport. The role involves troubleshooting IT issues, configuring hardware and software, and maintaining IT inventories to ensure seamless operations for airport stakeholders.
Skills
Full job details
Job Title: Desktop Support Analyst
Department: Information Systems
Reports to: Information Systems Manager
Pay Grade: 5
Salary: $52,704
FLSA Status: Exempt
Position Summary:
The Desktop Support Analyst’s provides quality support for PC’s, network systems, e-mail, voice and data transmission services for AATC and its affiliated vendors. As a member of our talented team, the Desktop Support Analyst will serve as a cohesive team member who consistently demonstrates high integrity and reliability within a professional environment; maintain IT inventories by updating as needed and properly disposing of equipment; Identify, troubleshoot, research, support and resolve customer IT issues; escalate issues to appropriate technical personnel when necessary.
Work Schedule:
The regular work schedule is Monday through Friday, 4:00AM to 12:30PM, including a 30-minute break.
Responsibilities:
· Computer Support & Maintenance – Analyze and solve issues utilizing optimal tools
· Solution Research & Design – Find solutions or develop solutions to each issue utilizing a basic understanding of IT systems
· Computer/Printer Setup & Installation – Configure new computers/printers/devices, load software, install and update server-based applications
· End User Interaction – Work with internal users daily for training, support, and assistance related to fixing problems with software, hardware, or AV telecom systems
· Variety of physical requirements – Lifting from/to floor to different locations from waist high to above head, under desks, cable pull through ceilings, etc.
· System support for IT infrastructure along with writing accurate documentation
· Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
· Work closely with other IT personnel/management maintaining communication in the performance of duties
· Protects AATC’s value by keeping information confidential
· Provide full support for Microsoft products and the network environment
· Provide best effort support for all applications
· Work on problems of diverse scopes where analysis of data requires an evaluation of identifiable factors
· Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
· Provide phone and in-person support to customers for IT related issues
· Maintain and monitor ink inventory