Desktop Support

Overview

We are seeking a Desktop Support Engineer to provide high-quality technical support in a corporate IT environment. This role will focus on troubleshooting end-user issues, supporting core Microsoft technologies, and documenting solutions to enhance the organization’s knowledge base.

Key Responsibilities

• Provide Tier 1/2 desktop support for end users, resolving hardware, software, and system issues in a timely manner
• Troubleshoot and support Active Directory accounts, permissions, and group policies
• Support Microsoft Office 365 applications including Outlook, Teams, and SharePoint
• Accurately document ticket details, resolutions, and troubleshooting steps within the ITSM system
• Contribute to and maintain knowledge base articles to improve self-service and team efficiency
• Deliver excellent customer service while communicating effectively with non-technical users
• Escalate complex issues as needed while ensuring proper documentation and follow-up

Required Qualifications

• 2–5 years of corporate IT support experience in a desktop support or helpdesk environment
• Strong experience with Active Directory and Office 365 support
• Proven ability to document ticket details and create knowledge base articles
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities

Key Competencies

• Attention to detail and strong documentation skills
• Ability to manage multiple tickets in a fast-paced environment
• Customer-first mindset with a focus on user satisfaction
• Team collaboration and clear communication across technical and non-technical audiences

Job Type & Location

This is a Contract to Hire position based out of Tallahassee, FL.

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tallahassee,FL.

This position is anticipated to close on Jul 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.