Deputy IT Administrator

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Child and Community Services Division (CCSD)
1789 West Jefferson Street, Phoenix, Arizona 85007

  Salary:  $97,685-$109,501

Grade: 29

Closing Date: October 28, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Child and Community Services Division (CCSD), is seeking an experienced and highly motivated professional to join our team as a Business Analysis Manager. This position will serve as a Business IT Administrator which will serve as a liaison between the Information Technology (IT) and multiple business units within the agency. This position manages professional employees defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues while also providing some technical guidance. This position adapts departmental plans and priorities to address resource and operational challenges. It makes decisions guided by policies, procedures and business plans while receiving guidance from the senior management teams.

The position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
• Adapts departmental plans and priorities to address resource and operational challenges; manages complex projects requiring design, development and testing of major systems changes requiring technical analysis and expertise.
• Makes decisions guided by policies, procedures and business plans; gather, research and analyze statistical data for complex reports or large projects. Utilize various computer programs and relational databases to obtain and analyze data.
• Provides leadership to supervisor and/r employees, colleagues, and customers, while providing training staff on operational procedures and troubleshooting techniques.
• Manages staff, defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.
• Communicate with program area staff providing, technical support as required, collaborate and assist DTS staff in testing and implementation of technical performance enhancement modifications.
• Creates and promotes a productive work environment, while providing technical guidance to employees, colleagues and customers; trains staff on operational procedures and troubleshooting techniques.
• Coaches team members on performance, completes employee performance evaluations and recommends pay actions.

Knowledge of:
• Federal, State and Departmental laws, regulation, policies, and procedures
• Thorough working knowledge of most infrastructure technologies and in-house developed applications utilizing in the enterprise
• Developing, organizing, and writing policies and procedures
• Broad and generally deep understanding of all facets of management and leadership, as well as a vision of the specific business program / function being managed
• Manual and automated system design, systems analysis, and automated data processing
• Problem solving and quality improvement methodologies, practices, policies, and procedures
• DES in-house developed applications utilized in the enterprise

Skills In:
• Strong administration and leadership skills
• Strong customer service skills, interpersonal and consultative skills
• Excellent interpersonal, written, and oral communication skills
• Excellent problem-solving, analytical thinking, and attention to details
• Excellent organizational, planning, and facilitation experience with individual and group meetings
• Advocates technology changes that provide value and support agency goals, champions a cohesive and consistent approach to improvement within the organization
• Strong coordination skills with all levels of staff and various agencies in and out of DES and state government

Ability to:
• Demonstrated ability to balance, prioritize and organize multiple tasks
• Demonstrated ability to manage medium to large teams
• Work collaboratively in teams and across the enterprise, apply creative solutions to business problems
• Develop and monitor the department-level budget, project, monitor, and track projects-related costs
• Able to synthesize constructive feedback and adjust plans accordingly
• Demonstrated ability to resolve incidents/ problems efficiently and effectively, recognizing customers' competence levels with the ability to approach each level appropriately
• Identify required resources, trains, schedules and monitors resources, leads hiring process
• Ability to be proactive in understanding and anticipating the needs and priorities of both internal and external customers.

This ideal candidate for this position will have:

• Bachelor's Degree or 5 years of experience in business analysis, business management (or equivalent experience).

•  ARS 41-1969 Each employee or contractor of the Department of Economic Security who has access to federal tax information shall have a valid fingerprint clearance card issued pursuant to ARS 41-1758.07.
•  Bachelor's Degree or 5 years of experience in business analysis, business management (or equivalent experience).
•  This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
•  Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
•  All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at email OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.