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Sysadmin Jobs
University of Virginia

Computer Help Desk Tech (Student Wage)

University of Virginia

Location
Onsite (Lacy Hall, Virginia)
Compensation
$16 - $16/hr
Employment
Part-time
Level
Entry Level
Posted 6 days ago

About the Role

The University of Virginia's Department of Facilities Management is seeking a student help desk technician to provide first and second-tier technical support for PC and mobile devices. The role involves troubleshooting hardware and software issues, documenting requests, and collaborating with IT professionals to ensure efficient resolution for the Facilities Management community.

Skills

Technical support Windows 10 Windows 11 Microsoft Office 365 Smartphone configuration Hardware support Software support Network support PC deployment Communication skills Teamwork Troubleshooting Documentation

Full job details

The Department of Facilities Management is seeking a student help desk tech to work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The help desk tech will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

Duties include:

  • Provide end-users with timely, quality support (both by telephone and in person).
  • Provide microcomputer hardware/software support, peripheral support, and smartphone configuration/support.
  • Provide basic network support.

Required Skills:

  • Have a valid Virginia driver’s license.
  • Have basic knowledge of PC’s running Windows 10/11 Operating System & Microsoft Office Suite O365.
  • Basic smartphone knowledge.
  • Ability to work in a team environment.
  • Excellent phone communication skills.
  • Build and deploy PC's.
  • Candidates should have a positive attitude, and be highly organized, & reliable.

An ideal candidate could work 20 hrs/week during the school year but realistically 12-15 hrs is more realistic. We are flexible and realize that you are a student first. We are looking for a student employee who can work during the summer of 2027.

Position Compensation: $16.00 Hourly

Please include a resume and cover letter with your application.

This position will require a DMV check.

 


MINIMUM REQUIREMENTS

Education: Current undergrad UVA student. Preference will be given to 1st or 2nd-year undergraduate students.

Experience: None

Licensure: None

PHYSICAL DEMANDS

This is not a sedentary job and involves extensive use of desktop/laptop computers. The job does require walking some distance to set up mobile devices and computer equipment.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.