Cloud Engineer

The Cloud Engineer will support the configuration and operation of the University of California, San Francisco (UCSF) cloud infrastructure services. The Cloud Engineer will partner with developers, engineers, business partners, and key University stakeholders to deliver cloud services. This role supports cloud workloads, automates cloud infrastructure maintenance, and contributes to the development of operational monitoring capabilities.

The Cloud Engineer will contribute to UCSF’s operations by helping ensure UCSF’s Information Technology (IT) infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Cloud Engineer will support the delivery of information technology services across customers and stakeholders. This role will support UCSF’s vision while working within established processes and standards.

Department Overview 

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue. 

The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not only for the smooth operation of the University’s technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes.