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Client IT Engineer

Treeline

Location
Remote (New York City, NY)
Compensation
$70k - $85k/yr
Employment
Full-time
Level
Mid Level
Posted 2 weeks ago

About the Role

Treeline is building a modern, AI-powered IT operating system to redefine how IT, security, and compliance are delivered. This role involves providing hands-on technical support and managing client relationships for nonprofits, schools, and healthcare organizations across the NYC metro area.

Skills

Microsoft 365 Entra ID Network administration Server administration Endpoint management DNS DHCP VPN Firewalls IT support Client relationship management Technical troubleshooting Project management Communication

Perks

  • Travel reimbursement

Full job details

About Us
A Treeline business unit specializing in managed IT services for nonprofits, schools, and healthcare organizations is looking for a Client Engineer to work across the New York City metro. Our work is hands-on, client-facing, and mission-driven.

The Role
We are looking for a Client Engineer to be the technical partner our NYC clients rely on. This is a field-based, hybrid role. You will manage your own schedule, travel to client sites across the NYC metro, and own client relationships, not just a ticket queue. Travel is reimbursed.

This is hands-on client IT engineering, not a remote-only help desk.

Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role.

What You Will Do

  • Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers, both onsite and remotely
  • Own client relationships and small projects end to end
  • Troubleshoot at the infrastructure layer: Microsoft 365 tenant configuration, networking, and endpoint management across multiple client environments
  • Explain technical issues clearly to non-technical staff and executives, and document as you go

What We Are Looking For

  • Hands-on experience administering and troubleshooting networks, servers, endpoints, and identity, whether onsite or remote
  • Three or more years in IT support; multi-client or MSP experience strongly preferred
  • Solid Microsoft 365 administration, Entra ID, and networking fundamentals (DNS, DHCP, VPN, firewalls)
  • A strong communicator who builds trust with clients and can adapt to any audience
  • Certifications such as CompTIA Network+, Security+, or Microsoft 365 Administrator (MS-102) preferred
  • Comfortable traveling to client sites across the NYC metro

Compensation
$70,000 to $85,000 per year, based on experience.

We are an equal opportunity employer and welcome candidates from all backgrounds.