Call Center IT Support Technician

Amentum is seeking a highly motivated Call Center IT Support Technician to support the Anne Arundel County Office of Information Technology in Annapolis, Maryland.

With your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users. You’ll be designing, implementing, troubleshooting, and maintaining various computer platforms, such as PCs, printers, tablets, cellular devices, and other peripherals. Your exceptional customer service skills and willingness to go the extra mile will make you a great addition to our team. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Overtime is infrequent, but important when required (1%).

Responsibilities:

• Provide technical assistance and troubleshooting to end-users experiencing hardware or software issues with their desktop computers, laptops, and peripherals.
• Diagnose and resolve hardware and software problems related to desktop computers, laptops, printers, and other peripherals.
• Escalate complex issues to higher-level support teams as needed.
• Provide technical support and guidance to users via phone, email, chat, remote, or in-person interactions.
• Provide desktop support for all County staff, including those at remote locations.
• Create and maintain Incident work-log entries and spreadsheets/databases for tracking purposes.
• Provide training in desktop programs for new staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. G-Suite, Microsoft Office, etc) and how to access available research.

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Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.

Minimum Requirements:

• Associate’s degree in a related Information Technology field, and at least 1 year of experience in a desktop support, helpdesk, or technical support role
  • Or a High school diploma/GED, and at least 3 years of experience in a desktop support, helpdesk, or technical support role
• Experience with Google Workspace Environment, including Gmail, Calendar, and Drive
• Experience with client-facing consulting engagements
• Clear, concise, and accurate communications skills in English, both verbal and written
• Must be able and willing to perform physical tasks, such as sitting for extended periods of time at a desk and computer terminal (90%), bending, lifting, moving boxes, walking, standing, and operating a county vehicle for equipment pick-up and delivery. There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

• Must have a valid driver's license and be able to pass a Motor Vehicle Records as travel to and from customer’s locations and work sites may be required to support projects. When operating any vehicle for work purposes, you must wear a seat belt, and in addition, no cellular devices are to be used when vehicle is in motion.
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or US Permanent Resident status is required for facility credentials/authorization at this work location.
• This ​position ​will ​require ​a detailed ​background ​check.

Preferred Qualifications:

• Bachelor’s degree (or higher) in a related Information Technology field

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.