C3 Presents - Associate IT Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Associate IT Manager supports day-to-day technical operations for local and remote employees across C3 Presents offices, events, festivals, and live production environments. This role works closely with the Senior IT Manager and Live Nation IT teams to provide end-user support, assist IT operations, coordinate vendors, and contribute to technology projects across the organization.

The Associate IT Manager will help drive efficient IT support processes, contribute to operational improvements, and lay a key role in supporting employees across both office and event environments

The ideal candidate is organized, customer-focused, technically capable across Mac and Windows environments, adaptable under pressure, and eager to grow their leadership and operational management experience within a fast-paced environment.

WHAT THIS ROLE WILL DO

• Provide timely and professional technical support to local, remote, and event-based employees, contractors, and vendors
• Manage and resolve helpdesk requests while maintaining strong communication and customer service standards
• Configure, deploy, maintain, and troubleshoot Mac and Windows computers, mobile devices, printers, conference room technology, and office hardware
• Support onboarding and offboarding processes including workstation setup, account provisioning, software access, and asset management
• Maintain inventory and lifecycle tracking of company-owned IT equipment and related assets
• Partner with Senior IT leadership, Live Nation IT teams, and external vendors to resolve escalated technical issues and support operational initiatives
• Administer and maintain Microsoft 365 services and business-critical applications including Outlook, Teams, Adobe Creative Cloud, Oracle products, Zoom, and related platforms
• Assist with networking, wireless connectivity, VPN access, A/V systems, and conference room technology
• Support IT operations for festivals, events, and remote production environments as needed
• Participate in IT projects, system upgrades, security initiatives, and process improvement efforts
• Help identify opportunities to improve workflows, support processes, and end-user experience
• Provide after-hours and event-based support during major festivals, events, and critical operational periods
• Perform additional duties and special projects as assigned

WHAT THIS PERSON WILL BRING

• Technical Skills & Experience:
  • At least 2 years’ experience in IT project management preferred
  • Experience with supporting Windows and macOS operating systems
  • Working knowledge of Microsoft 365 Suite (Outlook, Teams, OneDrive, SharePoint, Office applications)
  • Experience troubleshooting printers, monitors, conference room A/V systems, and general office hardware
  • Experience with laptop and mobile device setup, deployment, and troubleshooting
  • Working knowledge of helpdesk ticketing systems and IT asset management practices
  • Experience supporting Adobe Creative Cloud, Zoom, and other business productivity applications
  • Experience with basic networking concepts including Wi-Fi, VPN connectivity, and TCP/IP troubleshooting
  • Exposure to endpoint management and device provisioning platforms preferred

• Professional Skills and Qualifications:

• Strong troubleshooting and problem-solving skills with the ability to manage and prioritize multiple support requests in a fast-paced environment
• Excellent customer service and communication skills with a positive, patient, and solutions-oriented approach
• Ability to explain technical concepts clearly to non-technical users
• Highly organized with strong attention to detail and follow-through
• Ability to remain calm, adaptable, and professional in fast-paced or high-pressure environments
• Self-motivated team player who works well independently and collaboratively
• Flexibility in work hours and availability, especially during festivals, events, and other major operational periods
• Willingness and ability to travel as needed
• Passion for live music, technology, process optimization, and creating exceptional user experiences

C3 CORE COMPETENCIES

• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.