Business Intelligence & IT Support Analyst
American Excelsior Company
- Location
- Onsite (Arlington, Texas)
- Compensation
- $30 - $33/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the Role
American Excelsior Company, a leader in flexible foam and erosion control since 1888, is seeking a Business Intelligence & IT Support Analyst. This role is crucial for developing data insights and ensuring smooth IT operations across various departments.
Skills
Power BI
SQL
Data Modeling
IT Support
Excel
Data Transformation
System Integration
Troubleshooting
Analytical Skills
Communication Skills
Python
DAX
Power Query
Ticketing Systems
ERP
HRIS
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Match
- Competitive PTO
- Flexible Spending Account
- Employee Assistance Program
- Financial Wellness Program
Perks
- On-the-job training
- Opportunities for advancement
- Referral Program
- Employee Discount Program
Full job details
Business Intelligence & IT Support Analyst
Application Deadline: 31 July 2026
Department: IT
Employment Type: Full Time
Location: Corporate Office, Arlington, TX
Reporting To: Adam Olson
Compensation: $30.00 - $33.00 / hour
Description
Position Summary
This role combines business intelligence development, database support, and Tier-1 IT assistance. The primary focus is building and maintaining Power BI dashboards, developing SQL-based data models, and ensuring clean, reliable data across enterprise systems. The position also supports system integrations, documentation, and basic IT troubleshooting for end users.
This role combines business intelligence development, database support, and Tier-1 IT assistance. The primary focus is building and maintaining Power BI dashboards, developing SQL-based data models, and ensuring clean, reliable data across enterprise systems. The position also supports system integrations, documentation, and basic IT troubleshooting for end users.
Key Responsibilities
Business Intelligence & Reporting (60%)
• Build, maintain, and improve Power BI dashboards used by Finance, Sales, Operations, and Senior Leadership.
• Develop data models and queries using SQL, Infor Syteline datasets, and other internal data sources.
• Assist in the migration of reporting from legacy tools (e.g., Cyberquery) into Power BI.
• Clean and transform datasets for accuracy, consistency, and performance.
• Automate recurring reports and provide ad-hoc analysis when needed.
Database & Systems Support (20%)
• Support integrations between Syteline, UKG, ShopTrak, and other enterprise systems.
• Help maintain data integrity across platforms by diagnosing discrepancies and reconciling data
• Contribute to documentation of system processes, data dictionaries, and reporting standards.
IT Support (20%)
• Provide Tier-1 IT support: password resets, workstation setups, user access, basic troubleshooting.
• Triage tickets and escalate more complex issues to IT Manager or outside providers.
• Assist with hardware rollouts, software installations, and user onboarding.
• Maintain ticketing system hygiene and help identify recurring issues.
• Build, maintain, and improve Power BI dashboards used by Finance, Sales, Operations, and Senior Leadership.
• Develop data models and queries using SQL, Infor Syteline datasets, and other internal data sources.
• Assist in the migration of reporting from legacy tools (e.g., Cyberquery) into Power BI.
• Clean and transform datasets for accuracy, consistency, and performance.
• Automate recurring reports and provide ad-hoc analysis when needed.
Database & Systems Support (20%)
• Support integrations between Syteline, UKG, ShopTrak, and other enterprise systems.
• Help maintain data integrity across platforms by diagnosing discrepancies and reconciling data
• Contribute to documentation of system processes, data dictionaries, and reporting standards.
IT Support (20%)
• Provide Tier-1 IT support: password resets, workstation setups, user access, basic troubleshooting.
• Triage tickets and escalate more complex issues to IT Manager or outside providers.
• Assist with hardware rollouts, software installations, and user onboarding.
• Maintain ticketing system hygiene and help identify recurring issues.
Skills, Knowledge & Expertise
• Bachelor’s degree in Management Information Systems, Business Analytics, Information Systems, Data Science, or similar.
• Strong familiarity with Power BI, Excel, and basic SQL.
• Comfort working with enterprise systems (ERP, HRIS, MES, CRM).
• Solid analytical and problem-solving skills.
• Strong communication skills—able to explain technical concepts to non-technical users.
Preferred Skills
• Exposure to Infor Syteline, UKG, ShopTrak, or similar enterprise systems.
• Experience with Python, DAX, or Power Query (M).
• Understanding of data modeling concepts (Star schema, normalization, joins).
• Experience with ticketing systems (Jira, FreshService, HelpDesk, etc.).
• Strong familiarity with Power BI, Excel, and basic SQL.
• Comfort working with enterprise systems (ERP, HRIS, MES, CRM).
• Solid analytical and problem-solving skills.
• Strong communication skills—able to explain technical concepts to non-technical users.
Preferred Skills
• Exposure to Infor Syteline, UKG, ShopTrak, or similar enterprise systems.
• Experience with Python, DAX, or Power Query (M).
• Understanding of data modeling concepts (Star schema, normalization, joins).
• Experience with ticketing systems (Jira, FreshService, HelpDesk, etc.).
Job Benefits
• Competitive PTO
• 401(k) Match
• Health, Life, Dental, and Vision insurance
• Flexible Spending Account
• On-the-job training
• On-the-job training
• Opportunities for advancement
• Employee Assistance Program
• Referral Program
• Employee Discount Program
• Financial Wellness Program
• Financial Wellness Program