Associate IT Support & Service Analyst
Ruan Transportation Management Systems
- Location
- Onsite (Des Moines, Iowa)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Ruan Transportation Management Systems is a family-owned company with over 90 years of experience in logistics. This role is for an Associate IT Support & Service Analyst who will troubleshoot and resolve basic IT issues, contributing to the company's operational efficiency.
Skills
Troubleshooting
IT Support
Technical Documentation
Customer Service
Hardware Support
Software Support
Networking
Database Knowledge
Web Applications
Benefits
- Medical
- Dental
- Vision
- Disability
- Life
- 401k
- Paid Time Off
Full job details
This is a full-time position working onsite in Des Moines, IA.
Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.
Responsibilities:
- Troubleshoot, resolve, and escalate IT issues. Fulfill IT requests.
- Create and maintain accurate records and technical documentation.
- Perform technical cross-training with team members.
- Perform other specialized tasks in relation to established career development plans.
Qualifications
Job Requirements/Minimum Qualifications:
Education: High School Diploma/GED or equivalent work experience.
Type of Experience: customer service experience or relevant IT certifications.
Required Knowledge, Skills, Abilities:
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Basic knowledge of hardware, software, networking, database, and web applications. Customer service skills.
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time off.