Appian System Administrator - RES

Job DetailsJob Location: Remote - CHANTILLY, VA 20151RC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com We are seeking a self-sufficient professional with Appian System Administration skills to join our team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud.  Core Responsibilities: Appian Administration Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring Execute Appian hotfixes and upgrades using custom shell scripts developed by our team Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality Monitor and report operating efficiency, performance, and reliability of Appian applications AWS Infrastructure & System Administration (Supporting Role) Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise Support environments with a focus on availability, durability, and uptime Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting Collaborate with the platform team on capacity planning and analytics for forecasting Security & Compliance Maintain security controls in compliance with VA requirements and conduct remediation from security scans Assist the platform team in obtaining and maintaining Authority to Operate (ATO) Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards Automation REQUIRED: Proficiency with Git and GitHub for version control and configuration management Participate in CI/CD pipelines and deployment automation (Jenkins) Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change Drive continuous improvement in deployment processes and operational efficiency Operations & Support Provide break-fix support and incident resolution for all environments Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions Perform detailed troubleshooting across the full stack-from end-user issues through middleware, application servers, and backend infrastructure Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions) Create and maintain runbooks, operating procedures, and system documentation Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery Qualifications Bachelor's degree in Computer Science, Engineering, or related field preferred 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and, or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting) 2-3 years of proven, hands-on AWS experience Experience may overlap across these areas Agile Experience: 3+ years working in Agile/Scrum/Kanban environments; highly team-oriented and practices collaboration as a key to success At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job.