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Apogee Engineering, LLC

APACS Help Desk Coordinator

Apogee Engineering, LLC

Location
Onsite (Arlington, VA)
Level
Senior Level
Posted 2 weeks ago

About the Role

Apogee Engineering supports the United States Air Force by providing technical, analytical, and operational expertise to advance national security strategic plans. The APACS Help Desk Coordinator role oversees the Foreign Clearance Program help desk, managing policy, operational, and technical support for secure network portals.

Skills

Help Desk Management Foreign Clearance Program NIPRNET SIPRNET API Management System Maintenance Software Development Configuration Control Board Technical Support DoD Compliance Policy Administration Trouble Ticket Management

Full job details

Overview

Apogee has an exciting new opportunity for a APACS Help Desk Coordinator to support Headquarters United States Air Force (HAF/A10). In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically, overseeing the APACS Help Desk and program support 

 

The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.

 

This is a full-time, on-site position located at the Pentagon in Arlington, VA.

 

***This position is contingent upon contract award.***

 

Responsibilities

  • In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically overseeing the APACS Help Desk and program support.
  • Aircraft & Personnel Automated Clearance System (APACS) Support: Provide/oversee on-site policy, administrative, and helpdesk support for the NIPRNET and SIPRNET APACS portals.
  • Overseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management.
  • Coordinate with DISA and appropriate others to ensure all server patches and upgrades are performed with minimal impact to end users.
  • Track all requests for new capabilities and provide a consolidated list to the Configuration Control Board (CCB).
  • Implement all CCB-approved system changes on a cycle approved by the CCB chair.
  • Develop and implement software solutions to address emerging DoW FCP requirements and DoW compliance. 

Qualifications

Minimum Experience:

Citizenship: Must be a US citizen Clearance: Must have an active Top Secret security clearance with SCI eligibility and be able to maintain itEducation: Bachelor's degreeYears of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

 

Preferred Qualifications:

Clearance: TS/SCI

Education: Master's degreeYears of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

 

Additional Information:Location: Located at the Pentagon in Arlington, VAOn-site: This is a full-time on-site position

 

***This position is contingent upon contract award.***