Analyst I Desktop Support

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The Desktop Support Analyst I serves as a point of contact for employees seeking technical assistance across multiple locations. This position is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team. The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues.

The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge.

 

Job Responsibilities: 

Include but are not limited to 

• Deliver prompt and effective desktop support to end users across multiple locations through in-person assistance, phone, email, and remote support tools. 

• Demonstrate a strong sense of urgency, ownership, and follow-through in resolving support requests and completing assigned tasks. 
• Address technical problems and route issues to the appropriate teams when additional expertise is required. 
• Review and update existing documentation to keep the information current and relevant. 

• Maintain detailed and accurate records related to incidents, resolutions, equipment inventory, software assets, and licensing. 

• Partner with fellow IT team members and cross-functional groups to provide seamless support and accomplish shared objectives. 

• Foster strong relationships with end users by communicating clearly, professionally, and effectively with individuals of varying technical experience levels. 

 Required Qualifications: 

• High School Diploma or equivalent (GED). 
• Minimum one (1+) years of IT Desktop Support experience. 
• Minimum one (1+) years of experience supporting Microsoft desktop operating systems and Microsoft Office. 
• Ability to work with a high level of initiative, accountability, and dependability. 
• Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team. 
• Proven ability to manage multiple priorities in a fast-paced environment. 
• Must be able to travel occasionally. 
• Ability to lift up to 35 pounds occasionally. 

 Preferred Qualifications: 

• Associate’s degree in an IT-related field preferred. 
• Experience supporting users in the Oil and Gas industry. 
• Experience with enterprise and Oil and Gas software such as SAP, P2 Merrick, Peloton WellView, Aries, Petra, Oildex, ServiceNow, Microsoft Intune, TAM, XSPOC, and Ignition. 
• Relevant certifications such as Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or similar. 
• Ability to adapt quickly in a nimble environment where priorities may shift. 
• A demonstrated track record of being a self-starter, team player, and dependable contributor. 

 

Relocation: 

• This position is not eligible for relocation assistance. 

 

Work Authorization: 

• Diamondback Energy is not currently sponsoring employment visas for this position

Diamondback is an Equal Employment Opportunity Employer. Diamondback provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, veteran or disability status, genetic information, pregnancy, or any other status protected by law. Diamondback participates in E-Verify. Learn more about E-Verify.